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SHIPPING & RETURNS

Introduction to Maevesphere Shipping and Returns

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This Shipping and Returns policy governs the delivery and return of physical and digital products purchased through the Maevesphere online shop, operated by Anna Maeve Moss under the brand name Maevesphere, based in London, United Kingdom. We serve customers worldwide, ensuring fair and transparent processes for all, regardless of location.

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Contact with Maevesphere is possible via:

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Shipping and Returns

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Effective Date: March 3, 2025
Business Name: Maevesphere
Location: London, United Kingdom
Contact: www.maevesphere.co.uk

Email: hello@maevesphere.co.uk

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1. Products Covered

This policy applies to:

  • Physical Products: Items such as art prints and journals, shipped from London, UK.

  • Digital Products: Items such as e-books and creative content, delivered electronically.

 

2. Shipping

  • Shipping Origin: All physical products are dispatched from London, United Kingdom.

  • Postage Costs:

    • Included in the price for shipments within the UK.

    • Customers cover shipping costs for all destinations outside the UK, calculated at checkout based on location and weight.

  • Delivery Times: Vary by destination; we’re not liable for delays caused by postal services or customs. Typical estimates are provided at checkout.

  • Risk Transfer: Ownership and risk transfer to you upon dispatch from our facility.

  • Tracking: Available as an optional fee at checkout.

  • Digital Delivery: Delivered via email or download link within 24 hours of purchase confirmation, subject to payment clearance.

 

3. Returns and Refunds

  • Digital Products:

    • No refunds due to instant delivery, except for technical faults (e.g., broken links, inaccessible files). Contact us within 7 days for resolution (replacement or refund).

  • Physical Products:

    • Returns accepted within 14 days of receipt for defects or damage (items must be unused and in original condition). Contact us for return authorization.

    • Refunds exclude shipping costs unless the item is faulty (per EU Consumer Rights Directive). Return shipping is at your expense unless we’re at fault.

  • Non-Delivery: Notify us within 14 days of expected delivery if an item is lost. We’ll provide a replacement or refund for UK shipments; international claims depend on tracking confirmation.

 

4. Customer Responsibilities

  • Provide accurate delivery/email addresses at purchase. Check spam/junk folders for digital product links.

  • Inspect physical items upon receipt and report issues within 14 days.

 

5. Liability

  • Physical items are sold as-is; liability for defects is limited to replacement or refunded value. We’re not liable for misuse, allergic reactions, or postal delays.

  • Digital items are provided with functional access; we’re not responsible for issues due to incorrect email addresses or device incompatibility.

 

6. Consumer Rights

  • UK, EU, and global consumers have a 14-day right to withdraw from distance contracts (per UK Consumer Rights Act 2015 and EU Consumer Rights Directive), except for digital content once accessed. Contact us to exercise this right.

  • Faulty or misdescribed items qualify for refund/replacement beyond this period, per statutory rights.

 

7. Complaints

Raise issues via Email: hello@maevesphere.co.uk we’ll respond within 14 days to resolve shipping or return concerns.

 

8. Governing Law

This policy is governed by the laws of England and Wales, with EU consumer protections applied where relevant.

 

9. Amendments

We may update this policy. Changes will be notified via email or our website, effective upon posting.

 

Contact Us

Email: hello@maevesphere.co.uk for support with shipping or returns.

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